About DataXight
At DataXight, we are committed to transforming healthcare. We're passionate about empowering our team to work on projects that not only push biomedical boundaries but also make a tangible difference in human health. At DataXight, every day brings new challenges and opportunities for impact. Are you ready to be part of something great?
The Role
As a Bioinformatics Specialist, you will be the frontline of our customer service team, supporting users in their day-to-day interactions with our cloud-based clinical data platform. Your role will be crucial in troubleshooting technical issues, providing timely solutions, and ensuring our clients can effectively use the platform for storing and processing clinical and omics data. You will also be expected to take a leadership role in improving internal processes and documentation, driving efficiency and consistency in customer support procedures.
Key Responsibilities
Provide Technical Support:
Issue Resolution:
User Training and Documentation:
Collaboration:
Customer Communication:
Platform Monitoring:
Process Leadership:
Compliance and Security:
Qualifications
Bachelor's degree in Life Sciences, Biotech, Bioinformatics, Computer Science, or related fields.
3+ years in technical support, customer service, or relevant roles in healthcare, life sciences, or cloud-based software.
Familiarity with clinical or omics data analysis processes (e.g., GWAS, sequencing alignment, or variant calling).
Experience with cloud-based platforms and technologies.
Strong problem-solving skills and the ability to diagnose technical issues.
Excellent communication skills to explain complex technical concepts to non-technical users.
Familiarity with bioinformatics tools and databases is a plus.
Basic understanding of security and compliance in clinical data environments.
Leadership and organizational skills to streamline support operations and continuously improve internal procedures.
Good-to-Have Qualities
Leadership and Initiative:
Organizational Excellence:
Customer-Centric Mindset:
Analytical Thinking:
Continuous Learner:
Collaborative Team Player:
Why You Should Apply
This is more than a job; it’s an opportunity to join a team that's earnest about making a global impact in human health. We provide room for growth, a dynamic and collaborative environment, and the chance to make your mark in an industry ripe for innovation. Join our team and immerse yourself in a dynamic, supportive, and friendly workplace that fosters collaboration and personal growth.
We are committed to your professional development and offer opportunities for training and attending conferences to enhance your skills and knowledge in your field. Our comprehensive benefits package includes:
12 days of annual leave
2 floating holidays
11 national holidays
Public and private health insurance
Company-provided onsite lunches
Access to a MacBook and cloud computing resources and tools.
By joining our team, you'll be part of an environment where innovation thrives and your ideas matter. At DataXight, we value diversity and teamwork. Work alongside talented and supportive professionals to transform healthcare. Take the next step in your career and apply at DataXight today. Send your resume, cover letter, and relevant work samples or GitHub profile to careers@dataxight.com. We look forward to reviewing your application and potentially welcoming you to our globally connected team!